FAQ’s : Tours of Pompeii : Tours of the Amalfi Coast :

How can I book an excursion or transfer ?

The form on our web site is just for reservations.

Please note that in order to proceed with a booking we would kindly ask you to complete this booking form and submit to us, click here for the reservation form.

-IMPORTANT : one booking form per service, must be completed .

Payments can be made in US Dollars, Euro, traveller cheque ON THE DAY OF THE SERVICE.

Vehicle

JOE BANANA LIMOS SERVICES will not be held liable for missed flights.

Our drivers have the right to refuse any passenger who has excess luggage which would result in the car being unsafe to drive (please make sure you book the appropriate type of vehicle, e.g. saloon, minibus, etc).

Do you book the tickets for us? Are the boat tickets and entrance fees included in the quote?

We do book your tickets for Pompeii, Vatican, Museums, Hydrofoils/Ferry, only on special requests.

However the quote gived to you never includes either tickets and reservations for boats and entrance fees unless otherwise specified.

Do we get charged if the boat doesn't dock?

It's not Your fault and you'll be not charged !

A fee would be charged if the tour was cancelled for any other reason within the 72 hours cancellation period.

How can we locate our driver upon arrival?

Please note that one of our drivers will be waiting for you in the arrivals hall of the airport, upon exit of customs, holding up a sign stating your name and your destination.

The transfer with Pick Up at the Airport includes 1 HOUR wait.

In case you loose your luggage please come outside to advise your driver so that he does not leave without you, and you do not incur any extra costs . The customs police will allow you to re-enter the lost and found zone.

I will ensure that either myself or one of the drivers will be waiting for you in the arrivals hall of the train station, at the beginning of the track , when your train arrives, holding up a sign stating your name and your destination.

The transfer with Pick Up at the Train Station includes 1 HOUR wait.

PLEASE IF YOU ALREADY KNOW THAT THE TRAIN IS LATE WHILE YOU ARE ON BOARD,PLEASE ADVISE US IF YOU CAN.

NB: Clients traveling to the Naples train station: PLEASE GET OFF THE TRAIN AT NAPLES CENTRALE (ALSO KNOWN AS PIAZZA GARIBALDI), we will wait for you there. Napoli Centrale is the last stop for the city of Naples.

If you have difficulty locating your DRIVER, please call us at 333 222 1211(0039 333 222 1211 if you have an foregneir sim card ). Leaving your pick-up location, without notifying JOEBANANALIMOS will result in a "no-show" charge.

Is the tip included in the quote? If so: How much should we tip the driver?

Tip is not included in the quote.

Gratuities are not mandatory in Italy , however we do feel that if the clients have been happy with their service, the driver should receive a tip as a token of appreciation.

Standard gratuities in Europe run between 10 – 25% depending on the service received.

Are the prices per person?

NO. The prices are for the carload, not per person. I.e. if you are 2 and the price on the web site says: from 1 to 3 passengers = 500 Euro, it means that if you are 1, 2 or 3 you will always be paying 500 Euro.

I didn't get your email yet !!! Why?

We reply to your email within 12 -24 HOURS

In case you do not get a reply within this time, please give us a call 0039 333 2221211 to double check.

I heard the Vatican is closed on Sundays does that mean you'll arrange to bring us elsewhere in Rome since I'm assuming it will be unavailable?

The Vatican Museum and the Sistine Chapel are closed on each Sunday except the last one of the month. The Basilica of St. Peter's is always open so you will be able to visit it and if you are lucky enough you might be able to see the Pope since he gives a Blessing on this day. When the Vatican museum is closed it will be replaced with a visit to the catacombs or something else you would like to see. The tour is very flexible so we do not follow a strict itinerary and if you have any suggestion we will be happy to satisfy it.

What is the difference between a tour guide and a driver-guide?

For those of you who are booking private tours for the first time, perhaps a little clarification would help. A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services will cost more.

A tour driver is not licensed, has not attended "guide" school, and is not permitted inside the site to tell you about the history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as the guides. The difference of course is that they have to tell you the facts inside the car and once you’ll drop off , he or she can’t not explain you anything about our history ,he or she can easily get a fine from the public police.

What is the difference between a tour guide and a tour escort with bus with over 8 passengers?

We offer two different services that of course are quoted differently:

a) Bus with driver and tour guide. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see.

A licensed guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services will cost more.

b) Bus with driver and tour escort , which is training to be a guide but doesn't have a permit.

Honestly their service is more requested since they study a lot and most are still at school, and give more or less the same information the professional guides do. They speak English and are well mannered. However due to strict Italian laws & regulations that protect officially licensed guides, our tour escorts can explain the sights only from inside the vehicle, but are not allowed to do so once they are outside the vehicle. Naturally, their services will be more economical.